SMR3 Limited (company number 14614122), based in Harrow, London, is the data controller for personal data collected through smr3.co.uk. This policy explains what we collect, why, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We only collect information that's necessary to run the site, process orders and support customers. That includes:
| Purpose | Legal basis |
|---|---|
| Processing and delivering your orders | Performance of a contract |
| Handling returns, warranties and support queries | Performance of a contract |
| Fraud prevention and payment verification | Legitimate interests / legal obligation |
| VAT records, accounting and statutory retention | Legal obligation |
| Marketing emails about new products and deals | Consent (you can unsubscribe anytime) |
| Improving site performance and user experience | Legitimate interests |
We never sell your personal data. We do share limited data with trusted third parties who help us run the service:
Most processing takes place within the UK or European Economic Area. Where data is transferred outside (for example to US-based providers), we rely on the UK International Data Transfer Addendum, Standard Contractual Clauses or adequacy decisions to protect your data.
Under UK GDPR you have the right to:
To exercise any of these rights, email hello@smr3.co.uk. We respond within one calendar month.
We use TLS (HTTPS) across the whole site, store passwords hashed with industry-standard algorithms, and limit staff access to personal data on a need-to-know basis. All payment processing is handled by PCI-DSS certified providers — we do not store your full card number.
Cookies are small text files placed on your device when you visit a website. We use them sparingly, and only for purposes that make the site work or help us improve it. You can accept or reject non-essential cookies using the banner shown on your first visit — your choice is remembered across sessions.
| Category | Purpose | Consent needed? |
|---|---|---|
| Strictly necessary | Keep you signed in, remember your basket, apply your cookie-banner choice, CSRF protection. | No — required for the site to work. |
| Functional | Remember preferences such as currency, language and recently viewed items. | Yes (covered by "Accept all"). |
| Analytics | Aggregated, non-personally-identifying page-view stats so we know what to improve. | Yes. |
| Marketing | Measure the effectiveness of email campaigns. We do not use third-party advertising cookies. | Yes. |
You can clear your cookie-consent choice from this site at any time by clearing your browser's storage for smr3.co.uk, which will re-prompt the banner on your next visit. Most browsers also let you block or delete cookies globally from their settings.
Our site and products are intended for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided data to us, contact us and we will delete it.
We may update this policy as our service evolves or the law changes. The current version is always published at smr3.co.uk/privacy. Material changes will be highlighted at the top of the page and, where appropriate, notified to account holders by email.
Data protection queries: hello@smr3.co.uk. Postal address: SMR3 Limited, Harrow, London, United Kingdom.
